30-day money back policy
Complete 30-day return conditions are as follows:
- Available only for buyers who have contacted us with their fitting questions and have collaborated with customer service crews to troubleshoot their fit. Returns without previous consultation will be subject to a €25 restocking fee.
- Not available for goods purchased from other retailers. This program is only valid for purchases made from www.lintaman.eu direct.
- Only valid for tested products: unused products will not qualify. Unused return goods are subject to at €25 restocking fee.
- The guarantee period starts on the product dispatch date to the buyer.
- Only available for fit issues identified in the first 30 days. (After the expiry of the 30 days we'll still happily help you find the right fit though).
- The shipping costs of the original dispatch to you will always be removed from the total value reimbursed (this is the partial part of the money-back guarantee). If you opt for store credit, 100% of the value will be allocated to you.
- You must insert a print of your original purchase receipt in the package on return: otherwise we cannot know which buyer to reimburse.
- Not at any time valid for unused goods or fit issues caused by lack of use (this is clearly visible; insufficient use will not give time for the moulding foam footbed to form to you)
- Reimbursement will be made only after the reception of undamaged (of course they can be used and the insole, trimmed) product.
- Damaged or incomplete products will not be reimbursed, whether the damage happened in return shipping or during use (please return goods in at least a stout, bubble wrap envelope). In such case, these goods may naturally be returned to the sender, with prepay signature-delivery postage costs.
- Reimbursement does not include your return shipping fees. We highly recommend using a delivery-signature method... we all know that sometimes, delivery companies will make something delivered that was not!
- Lintaman may need up to 10 working days to process your money back return. Return datestamp starts the next working day after goods reception
- Reimbursements will only be issued via this webshop, via the payment channel used.
- Under no circumstance shall this program be available for custom orders.